1. Polite and Respectful Conduct: They communicate calmly, respectfully, and professionally, even in tense situations.
2. Proper Uniform and ID: A professional officer wears a complete and clean LASTMA uniform (typically a yellow top and wine-colored trousers) and displays a valid ID card or name tag.
3. Knowledge of Traffic Rules: They demonstrate a sound understanding of Lagos traffic laws and regulations and apply them correctly.
4 . Fairness and Impartiality: They treat all road users equally without favoritism, bias, or seeking bribes.
5. Effective Traffic Control Skills: A professional officer knows how to direct traffic efficiently and keep things moving, especially in congested areas.
6. Non-Aggressive Behavior: They avoid shouting, physical aggression, or threats, which,h unfortunately, some unprofessional officers are known for.
7. Prompt Response to Issues: Residents appreciate officers who respond quickly to accidents, road blockages, or other traffic issues.
8. Use of Proper Communication Tools: They use whistles, radios, and hand signals appropriately, rather than using force or confusion.
9. Transparency in Enforcement: A professional LASTMA officer explains the reason for any arrest or penalty and issues official receipts or tickets.
10. Avoidance of Extortion: Perhaps most importantly to Lagosians, a professional LASTMA officer is not seen demanding or accepting bribes and avoids corrupt practices.
(Lavist)
